We care about your happiness and what you think about Mr. Knife Guy. We want you to be a customer for life. So, if for any reason, you are unhappy with your knife or product purchase, Mr. Knife Guy will do its absolute best to make things right. This may include actions such as (but not limited to) obtaining a refund, a partial refund or exchange. Just reach out and let us know how you're feeling. Let's talk!
15-Day Money Back Guarantee Mr. Knife Guy offers a 15-day no questions, money back guarantee on all our products. That's 15 days from when you received them. Please see our Shipping and Order Details Page for full information.
Lifetime Product Warranty Both Rhineland Cutlery and Mr. Knife Guy offers a lifetime warranty on all of its knives. Each knife is guaranteed to be free from any defects in material or manufacturing. Any piece or component found to be defective will be repaired or replaced free of charge. Our warranty applies to the original purchaser and applies to all knives purchased from an approved Mr. Knife Guy representative, retailer or supplier. This warranty does not apply for normal wear or misuse. We may ask for a picture of the issue in question or for the return of the defective product in order to better understand the situation and to expedite a happy solution. In the event that any damage sustained was deemed to be from misuse, Mr. Knife Guy would replace the knife at 50% of the current retail price. Unfortunately, this does not apply to our shears, sharpeners, sheaths, salt blocks, universal knife blocks, wood boxes or chopping boards which are not knives and therefore are not subject to our product warranty. In the rare circumstance in which there may be an issue with a knife from a set, only the individual knife will be replaced.
Product Registration In order to offer our customers our full lifetime warranty protection, we ask that they register their purchase(s) online using our Warranty Registration Page. This includes those customers who may have bought directly at one of our many shows. In the unlikely event that your knife does experience a manufacturing defect, please contact us first using our Contact Page to let us know the situation. From there we can make the appropriate arrangements to make things right. Please also see our Shipping & Order Details Page for further return/exchange details.
